Our Lifetime Labour Warranty

Version 1 · August 2026

Every job Zebra Plumbing completes is covered by our Lifetime Labour Warranty. It's a simple promise: if our workmanship ever fails, we come back and put it right at no charge for the labour.

2. What's covered

• The workmanship (labour) on every job we complete, for the lifetime defined below.
• If a fault in our workmanship causes the work to fail, we will return and rectify it at no labour charge to you.
• Parts and materials we supply are covered by their manufacturers' warranties, which we pass on to you in full. Where a product we supplied and installed fails within its manufacturer's warranty period and the manufacturer accepts the claim, we install the replacement at no labour charge. We'll help you lodge and manage the claim.

What "lifetime" means

• For as long as you own the property where we did the work; and
• where the work involved an installed product, up to the end of that product's warranted life. Once a product is past the life its manufacturer warrants — say a hot water system with a 7-year warranty failing in year 8 — a failure of that item is no longer a warranty matter for the product or the labour that installed it. It's a new job: we'll quote a full replacement at a fixed price you approve before we start, like any other work.
• Workmanship that doesn't depend on a product's life — pipework we've laid, drains we've renewed, joints we've made — stays covered for as long as you own the property.

3. What's not covered

To be straight with you about the limits:

• New blockages caused by what goes down the drain after we've cleared it (fats, wipes, tree roots entering sections of pipe we did not renew or reline). When we clear a drain, we clear that blockage — we can't warrant what an old pipe does next, and we'll tell you on camera at the time if the pipe itself needs renewing.
• CCTV inspections and jet blasting are diagnostic and clearing services: they find and clear the problem in the line, but they don't warrant the ongoing condition of the pipe itself.
• Failure of parts or materials outside their manufacturer's warranty period, and product faults generally — those sit with the manufacturer's warranty, which we pass on and help you manage where we supplied and installed the item.
• Products you supplied yourself — we warrant our installation labour, not the product.
• Damage from external causes outside our control or the manufacturer's — power surges, storms, floods, misuse, accident, ground movement, high water pressure left unaddressed against our advice, or work done by others after ours. (A hot water unit killed by a power surge is an insurance conversation, not a warranty one — we'll still quote the replacement at a fixed price.)
• Product failures where the manufacturer declines the warranty claim — we'll give you their reasons and a fixed-price quote for the fix or replacement.
• Faults outside the scope of the original job — we'll assess and quote those separately, honestly.
• Work we recommended against in writing, or repairs you asked us to limit against our advice.

4. How to claim

Call 03 4052 7746 or email contact@zebraplumbing.com.au with your name, the address, roughly when we did the original work, and photos if you have them. We'll book an inspection within our standard service windows, look at the work (on camera where the work is in a drain), and if the problem is our workmanship, we fix it — no labour charge, no argument. Making a claim costs you nothing.

5. Your rights under the Australian Consumer Law

Zebra Plumbing Pty Ltd · Lifetime Labour Warranty terms · Version 1, August 2026